🔐 Privacy Policy

Effective Date: 06/07/2025

Steel Valley Express Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.steelvalleyexpresscare.com.

By using this site, you agree to the practices outlined below.

📄 1. Information We Collect

We may collect the following types of information:

A. Personal Information (Voluntarily Provided)

  • Your name, phone number, and email address submitted through our contact forms

  • Information submitted when using our ZipPass check-in system (handled by a third-party provider)

Important: Please do not submit personal medical information or Protected Health Information (PHI) through website forms.

B. Non-Personal Information (Automatically Collected)

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Referral source and device type

This information is collected via cookies, analytics tools, and server logs.

📥 2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries or requests

  • Improve website performance and user experience

  • Analyze how visitors use our website

  • Support your ability to schedule care or contact our clinic

🔐 3. HIPAA Compliance

While our website is not intended to handle or transmit PHI, we comply with applicable portions of the Health Insurance Portability and Accountability Act (HIPAA) regarding patient confidentiality within our clinic operations.

For a full explanation of how your medical information may be used or disclosed, please refer to our Notice of Privacy Practices, available at our clinic and upon request.

🔗 4. Third-Party Services

Our site may include links or integrations with trusted third-party services, including:

  • ZipPass (online check-in system)

  • Google Maps (location services)

  • Google Reviews (patient feedback plugin)

These providers have their own privacy policies. We are not responsible for the content or practices of external sites or platforms.

🔄 5. Your Choices and Rights

You may:

  • Request to review or delete personal information you’ve submitted

  • Decline cookies by adjusting your browser settings

  • Contact us with questions about data handling

To make a request, please call us at (412) 421-1000.

🔐 6. Security

We take reasonable measures to protect information submitted through our website. However, no internet transmission is 100% secure. For sensitive health information, please contact us by phone or visit in person.

📞 7. Contact Us

For privacy-related questions, you can reach us at:

Steel Valley Express Care
4630 Browns Hill Road
Pittsburgh, PA 15217
📞 (412) 421-1000

📝 8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted to this page with a revised effective date.