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Your Urgent Care Questions, Answered
Explore our comprehensive FAQ section to find answers to all your urgent care needs at Steel Valley Express Care. From walk-in details to insurance queries, we’ve got you covered.
Frequently Asked Questions
Everything You Need to Know
At Steel Valley Express Care, we understand that you may have questions about our services, hours, and more. That’s why we’ve compiled a list of the most frequently asked questions to help you get the information you need quickly and easily. Whether you’re wondering about our location, insurance policies, or the types of services we offer, you’ll find all the answers right here.
Common Inquiries
Find quick answers to your most pressing questions about our urgent care services.
Do I need an appointment to visit?
No appointment is necessary. Walk-ins are always welcome, and you can also use our ZipPass to check in online and reduce your wait time.
What are your operating hours?
We are open Monday through Saturday from 8 AM to 8 PM, and on Sundays from 8 AM to 4 PM. Please note that we are closed on major holidays such as Thanksgiving, Christmas, and July 4th.
Where is Steel Valley Express Care located?
Our clinic is conveniently located at 4630 Browns Hill Road, Pittsburgh, PA 15217, nestled between IHOP and Hokkaido in the Squirrel Hill neighborhood.
Do you accept insurance plans?
Yes, we accept most major insurance plans, including UPMC, Highmark, Aetna, Cigna, UnitedHealthcare, and Medicare. We also offer self-pay options for those without insurance.
What services do you provide?
We offer a wide range of urgent care services, including treatment for common illnesses, minor injuries, physicals, vaccinations, and more. Our facility is equipped to provide X-rays, lab testing, and other essential medical services.
Need More Assistance?
Insurance and Billing
We accept a wide range of insurance plans, including UPMC, Highmark, Aetna, Cigna, UnitedHealthcare, and Medicare. For those without insurance, we offer transparent self-pay options with upfront pricing and same-day discounts to ensure everyone can access the care they need.
What insurance plans do you accept?
We accept most major insurance providers, ensuring you can receive care without financial stress. Check with us to confirm your specific plan.
What if I don't have insurance?
No worries! We provide self-pay options with clear pricing and offer same-day discounts to make healthcare affordable for everyone.
Can I use my HSA or FSA card?
Absolutely. We accept HSA and FSA cards, along with credit, debit, cash, and contactless payments like Apple Pay.
Do you offer payment plans?
We strive to make healthcare accessible. Contact us to discuss flexible payment options tailored to your needs.
Are there any additional fees?
We believe in transparency. All costs are discussed upfront, so there are no surprises when it comes to your bill.
How can I get a receipt for my visit?
Receipts are provided at the end of your visit. If you need another copy, just give us a call, and we’ll be happy to assist.
Our Services
At Steel Valley Express Care, we provide comprehensive urgent care services. From treating common illnesses like flu and infections to handling minor injuries such as sprains and cuts, we’ve got you covered. We also offer physicals, vaccinations, testing, and basic lab work. Our clinic is equipped to deliver full-service urgent care with same-day results whenever possible.
What medical issues do you treat?
We treat a variety of non-emergency conditions, including flu, colds, infections, minor injuries, and more. Our team is ready to provide the care you need.
Do you offer COVID-19 testing?
Yes, we offer COVID-19 rapid tests and PCR testing to ensure you get accurate results quickly.
Can I get a flu shot at your clinic?
Absolutely. We provide seasonal flu vaccines to help protect you and your family during flu season.
Do you conduct physical exams?
Yes, we offer physical exams for school, sports, work, and DOT requirements. Schedule your appointment today!
What lab services do you offer?
Our clinic provides basic lab services, including blood tests, urine tests, and more, with quick turnaround times.
Can you help with travel vaccinations?
Yes, we offer a range of travel vaccines. Contact us to discuss your travel plans and vaccination needs.
Do you provide employer services?
We offer a variety of employer services, including drug screenings, fit-for-duty exams, and more. Contact us for details.
Are walk-ins welcome for services?
Yes, walk-ins are always welcome. You can also use our ZipPass system to check in online and save time.
What is the cost of services?
We offer competitive pricing and accept most insurance plans. Contact us for specific service costs or self-pay options.
Wait Times and ZipPass
At Steel Valley Express Care, we prioritize your time. Most patients are seen within 15-30 minutes. During peak times, wait times may vary, but we strive to keep them as short as possible. Our ZipPass online check-in tool allows you to hold your place in line, making your visit even more convenient.
How long is the typical wait time?
Most patients are seen within 15-30 minutes. We work efficiently to minimize your wait, even during busy periods.
What is ZipPass?
ZipPass is our online check-in tool that lets you hold your place in line before arriving, ensuring a smoother and faster visit.
Do I need an appointment to use ZipPass?
No appointment is necessary. Simply check in online with ZipPass, and walk in at your convenience.
Can I check in for multiple people with ZipPass?
Yes, you can check in multiple family members or friends using ZipPass, making group visits more efficient.
Is ZipPass available for all services?
ZipPass can be used for most services. Contact us if you have specific questions about your visit.
How do I use ZipPass?
Simply visit our website, select ZipPass, and follow the prompts to check in online. It’s quick and easy!
General Questions
Do I need an appointment?
No appointment is necessary! Feel free to walk in at your convenience. For faster service, use our ZipPass online check-in.
What are your hours of operation?
We are open Monday through Saturday from 8 AM to 8 PM, and Sunday from 8 AM to 4 PM. We close on Thanksgiving, Christmas, and July 4th.
Where is Steel Valley Express Care located?
Our clinic is at 4630 Browns Hill Road, Pittsburgh, PA 15217, situated between IHOP and Hokkaido in Squirrel Hill.
Do you accept insurance?
Yes, we accept most major insurance plans including UPMC, Highmark, Aetna, Cigna, UnitedHealthcare, and Medicare.
What if I don't have insurance?
No worries! We offer transparent self-pay options with upfront pricing and same-day discounts.
Can I use my HSA or FSA card?
Absolutely. We also accept credit, debit, cash, and contactless payments like Apple Pay.
What services do you provide?
We treat common illnesses, minor injuries, conduct physicals, provide vaccines, and offer basic lab work. Our clinic is a full-service urgent care facility.
Do you offer COVID testing and vaccines?
Yes, we provide COVID-19 rapid tests, PCR testing, and seasonal vaccines.
Can you perform physicals for school, work, or sports?
Definitely. We offer physicals for students, athletes, camp participants, and employment, including DOT physicals.
Need Help?
If you have more questions, don’t hesitate to reach out. Call us during business hours — we’re here to assist you.